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FAQS

WHERE IS MY ORDER?
Once the order has been completed, you will received an Order Confirmation email. (Please also check your junk mail when you did not receive.) Access your order status and history by signing in to your account. Also, we are pleasure to hear from you if you have any questions about your orders. 

HOW DO I CHANGE OR CANCEL MY ORDERS?
"If you would like to cancel or make change an online order after it has been placed, please click “Contact Us” botton. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.

WHAT FORMS OF PAYMENT CAN I USE?
The following credit cards are accepted for payment:
JCB 
Paypal
MasterCard 
Visa/VIsa(Electron)
NOTE: If you shop at a different currency beside USD website, please select PayPal to checkout which will charge in USD.

IS MY PAYMENT SECURE?
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. You will subsequently be charged for the order which removes the funds from your account. If an order is cancelled, the authorization hold will be removed by the issuing bank. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorization holds.

DO YOU SHIP INTERNATIONALLY?
We sure do! Shipping internationally is a little expensive for some countries at the moment.

MY ITEM ARRIVED DAMAGED. WHAT SHOULD I DO?
If you received damaged merchandise, please retain the box, packaging and all contents, and contact us as soon as possible for assistance. 

WHAT ARE YOUR PRODUCTS MADE OF?
They are made of officially certified biodegradable materials.

HOW LONG CAN YOU KEEP THE BAG?
Our bags contain EPI additive which accelerates the breakdown process, therefore, we recommend keeping them for no more than 24 months. We also suggest storing them in a dry, cool area, as light and heat can accelerate the breakdown process.

ARE YOUR BAGS BIODEGRADABLE?
Our bags are made of polyethylene containing a fully degradable plastic additive (manufactured by EPI) that falls within the range of oxo-biodegradable. the TDPA additive is added to the bag mixture to accelerate the decomposition time (60% degradation within 24 months) when the bag is exposed to anaerobic landfill conditions (heat, oxygen, agitation and moisture) and it will be exposed to the correct environment in a controlled conditions for decomposition.

WHAT IF I WANT TO OPEN MY OWN VIETDAI HYUNDAI STORE?
We love to hear from retailers, please contact us by email at vietdaihyundai@vietdaihyundai or by phone at +1 5822039671.