Once we have received and inspected your return, we will notify you and let you know if the refund has been approved. If it is approved, you will automatically receive a refund in the form of your original payment. Please keep in mind that it will also take some time for your bank or credit card company to process and post the refund.
If the packaging is damaged when you receive the product or if you are not satisfied with the product, please contact us at firstname.lastname@example.org at any time, and our team will deal with it for you in a timely manner within 24 hours. We care about customer experience, please feel free to keep in touch with us.
Late or Missing Refunds
If you haven't received your refund, first check your bank account again. Then contact your credit card company, it may take some time for your refund to be officially posted. Next contact your bank. There will usually be some processing time before the refund is credited. If you have done all of this and you still have not received your refund, please contact us at email@example.com.
Certain types of items cannot be returned, such as perishable items (e.g. food, flowers or plants), custom products (e.g. special orders or personalized items) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have questions or concerns about your specific item, please contact us. Unfortunately, we do not accept returns on special order items or gift cards.